the longest of long days

yesterday was one of those days where by the end of it, i couldn't believe the morning i woke up to was part of the same night i was going to bed in.  does that even make sense?  you know, those nights where you're falling asleep, thinking about your day, and it hits you that the past 24 hours were really only 24 hours.  oh yes, that was yesterday.

6:30AM i'm waking up to my alarm and it's still pitch-black outside
7:30 i'm at school catching up on everything i'm behind on
4:15 i'm leaving school on my way to work
4:45 i make it to work 45 minutes late {i was supposed to be there at 4, but there was an overlap in my schedule}
11:00PM i'm leaving work probably because a table decided to sit there for an hour and a half after close {tipping manifesto and restaurant etiquette for utah county-ers coming soon because i swear i can't take it anymore!}

stealing from my friend claire's blog: all work and no play makes brighton a dull girl.  this is to-a-T how i felt yesterday.

i've thought a lot about blogging lately and i've decided i blog to magnify the seemingly small and insignificant things in my life, making them memorable and meaningful - to make all the small and wonderful moments in my life stand out as unique, attached to words and pictures - to make mountains out of molehills in the best sense possible. ...but i'd be lying if i said i haven't had my fair share of "yesterday" kind of days where it's harder to pick out those moments worth remembering.  but then this morning, i remembered, that i am in control of how i react to things, even emotionally - and that i can choose happiness.

and so, i blog.  

and i feel relieved that's it's the weekend.  

and i feel grateful that i have the night off.  

and i look forward to tomorrow.  

and i get excited that tanner is on his way home right now.  

my friend/enemy, procrastination, has come to visit

why oh why do i still procrastinate everything in my life?

i have a 6-8 page paper due by midnight and i just barely started it.  

by it, i mean the research, which means i still have to write most of it.

oh boy.

and blogging is just prolonging the time when i actually have to work,

which i should probably force myself to press the little "x" on this tab

but instead i'm promising myself i'll work super hard after.

i mean, i don't really have a choice now, do i?

so here is a summary of my weekend so far:

1. working till midnight friday night

2. server meeting bright and early @ 9:00am (yes 9:00 am is early in my life)

3. breakfast at communal with tanner = yummy

4. homework all afternoon and all night saturday

summer, please come as fast as you can, okay?

oh, and i always take forever to take all my tips to the bank so last night tanner insisted we take a picture of me with all my tips i've collected over the last little while because i refused to let him throw it on our bed and roll around in it.  yes, we are really really rich {just kidding, not really at all}.

  

dear blog, i'm venting!

tonight i learned a new dimension of "the crazy customer," oh how i love friday nights and dealing with crazy people.

here's what happened:
i take the customer's bill to run her card.
i run the card.
the card is denied.
i run the card again.
the card is denied, again.
i go to the customer and say "i'm sorry this card isn't working, do you have another card i can try?"
customer says {rather sharply} "why isn't it working?"
i say "i ran it twice and it is being denied."
customer says "it shouldn't be denied."
i say "i'm sorry, here is the slip that says it's denied. that's just what the computer is telling me."
customer says "does the computer run cards as debit or credit?"
i say "credit, but debit cards usually work just fine."
exasperated, she tells me to run the card again.
i run the card again and it is denied again.
i put the card in manually, and it magically works.
i return the card to said customer and say in my fake cheerful server voice, "well it worked the 4th time, here you go."
customer says {undeniably rudely} "yeah i figured."

as the customer is walking out, she looks at me and says "i want to talk to you. you could have handled that situation a lot better than you did." since my manager is standing right there, he asks her what happened.  she goes on - yelling, i'm not kidding, yelling {for approximately 3 whole minutes} - about how she knew her card should not have been denied and how i just stood there and argued with her about it, refusing to run her card again.  I said, "I'm sorry, I wasn't trying to argue with..." she cuts me off and says, "see! she's arguing with me right now!" and goes on to say over and over again how the customer is always right and how it would do me good to remember that.

the customer is always right the customer is always right the customer is always right the customer is always right the customer is always right the customer is always right. your tips are going to suffer. that was so wrong what just happened.  storms off before anyone can even respond.

let's not forget she was yelling and pointing her finger at me the whole time.  let's also not forgot how nice she was to me when i greeted her. "oh i love your name, what a beautiful name, that's such a lovely girl's name, i've only met one other person with your name blah blah blah."  bipolar?

seriously? how can ANYONE think it is okay to treat another human being in this way?  i don't get it, something weird must happen when a person enters a restaurant and becomes a customer.  i wonder if she realized a massive earthquake hit japan today...

i realize this is a rambly post, i just feel like venting and i'm crossing my fingers hoping i never have to deal with someone like this ever again!